FREQUENTLY ASKED QUESTIONS
How long will my order take?
The order takes different time to arrive depending on the shipping method selected.1.Express DHL to all over the world would takes 2-4 working days.
2.EMS to all over the world would takes 10-15 working days.
How do you monogram your sleepwear?
We have in-house machinists that individually monogram each pyjama set. This also allows us to commission one-off monogramming for clients. If you would like to commission a monogram please contact firstname.lastname@example.org
How many letters can I monogram?
This depends on the placement of your monogram. Each monogram product has maximum letters specified when you enter your embroidery details. If you wish to monogram more than the maximum letters please contact email@example.com
Can I customize my monogramming?
Yes! We love nothing more than working with our customers monogramming commissions.please send us your requirement to firstname.lastname@example.org
Can I return an item once it has been monogrammed?
Due to the customized nature, we do not accept returns on monogrammed items.
Do you offer refunds for returns?
Yes, we refund or provide store credit for all items that are not monogrammed. This includes sale items unless they are masker as "Final Sale". Shipping costs are not refunded or credited.